Privacy Policy
Effective Date: October 21, 2025
Last Updated: October 21, 2025
Introduction
Junk Crushers LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through phone, email, or social media.
Information We Collect
Information You Provide to Us
- Contact Information: Name, email address, phone number, and physical address
- Service Details: Information about the junk removal services you request, including location, item descriptions, and scheduling preferences
- Payment Information: Billing address and payment details necessary to process transactions
- Communications: Any information you provide when contacting us via phone, email, WhatsApp, or social media
Information Collected Automatically
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages
- Device Information: Device type, operating system, and unique device identifiers
- Location Data: General location information based on IP address or more precise location if you grant permission
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our junk removal services
- Schedule appointments and communicate service updates
- Process payments and send receipts
- Respond to your inquiries and provide customer support
- Send service-related notifications and updates
- Improve our website functionality and user experience
- Comply with legal obligations and enforce our terms
- Prevent fraud and enhance security
- Conduct marketing activities, including email campaigns and social media advertising
How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, scheduling software, email services, website hosting, and analytics
- Business Partners: Partners who help us deliver services, such as recycling and donation facilities
- Legal Requirements: Law enforcement, government authorities, or other third parties when required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
We do not sell your personal information to third parties.
Advertising and Marketing
Social Media Advertising
We use Facebook and other social media platforms to advertise our services. These platforms may collect information about your interaction with our ads using cookies and similar technologies. You can control ad preferences through your social media account settings.
Email Marketing
With your consent, we may send promotional emails about our services, special offers, and company updates. You can unsubscribe at any time using the link provided in our emails.
Retargeting
We may use retargeting pixels and cookies to show you relevant ads based on your previous visits to our website.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and payment information are typically retained for up to seven years for tax and legal purposes.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal information
To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
Cookie Policy
We use the following types of cookies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Junk Crushers LLC
Phone: 972-634-7115
For California residents or specific privacy inquiries, please include "Privacy Request" in the subject line of your email.
This privacy policy was last updated on October 21, 2025.